SALES & RETURNS POLICY
Traven7's True Vintage Fashion has over 20 years of experience in selling vintage clothing and accessories which has resulted in thousands of 5 star ratings and a very high percentage rate of return customers. We scan the globe to be able to offer authentic, quality vintage items for sale and then carefully inspect each item prior to listing in order to provide an accurate description. In our 20+ years of selling vintage fashion, we've had very few requests for returns. However, in the very rare event that an item meets the following criteria for return, you can be assured that we will do our best to make it right.
Due to the nature of vintage clothing and accessories, ALL SALES ARE FINAL unless it meets the following prerequisites:
We will accept returns only on items that have been grossly misrepresented and all return requests must be reviewed and approved prior to acceptance (please do not return an item before receiving an approval). Examples of approved returns include: significant damage not disclosed in the listing and/or a significant size discrepancy of at least 2 inches; we are very careful when listing actual measurements of items so this hasn't happened much, if ever. Please refer to our SIZING AND MEASUREMENTS GUIDES for more information and a description of our process.
To be eligible for a return the item needs to meet the above criteria AND
- you must contact us at firstname.lastname@example.org within 24 hours of delivery as determined by tracking information
- the item must be unused and in the same condition that you received it
- retain its original unaltered tags as fastened
- be returned in the original packaging; you can place the original packaging in another package if its integrity has been compromised from opening. (this is used to help determine any possible issues incurred after shipping which would need to be submitted to postal inspectors)
- Any items approved for return must be shipped with proof of tracking information received by us within 48 hours of the approval. Shipping costs are nonrefundable and buyers are responsible for safe and secure shipping as we are not responsible for any items returned to us damaged, or lost.
Before requesting a refund, or exchange, please take a minute to review the following information regarding our Terms and Conditions included here, available on each of our product pages, our main menu, as well as required to be read and accepted by all customers prior to any purchase on our site.
All items are currently sold in ''as found'' condition. Due to the unique nature of vintage clothing, there might be the occasional slight, or trivial imperfection. Although we take great care of the used garment(s) once they reach us, they have had a previous life, so we cannot guarantee an item’s longevity. This includes, but is not limited to, the construction (including integrity of thread, seams etc.), fabrics used, or materials, pigments, dyes, trims, and adornments on the item. Vintage items are sold "as is". Most items are previously owned/used. When purchasing a used vintage item it's normal to expect some natural wear due to the age of the item and it's previous use. We make every attempt to list any prominent flaws within our item descriptions, such as any obvious stains/discoloration, missing buttons, embellishments, excessive wear, or obvious holes.
Traven7 has been selling vintage fashion online for over 20 years, and you can be assured that we would not sell something that we would not purchase for our own personal use.
Some items are cleaned prior to sale depending on the level of professional care needed; however, Traven7 is currently in the process of finding a trustworthy cleaning service, so most items will be sent in "as found" condition until further notice. Any noteworthy conditions are listed and the prices adjusted accordingly. As such, due to various storage environments, some items may benefit from laundering, or dry cleaning prior to use.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Any item not in its original "as sold" condition, is damaged after shipping, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the final approval, or rejection of your refund based on the aforementioned inspection.
If you are approved, then your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment which may not immediately show-up on your account (depending on the processing time of your credit company).
Late or missing refunds (if applicable)
If you haven’t received a refund after a few days, first check your bank account again.
Then contact your credit card company, or bank as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, if approved; unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, and it meets the aforementioned criteria for returns, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the original form of payment.
To return your item upon approval, please ship within 48 hours to:
TRAVEN7’S TRUE VINTAGE FASHION
PO BOX 764
LA MESA CA 91944
You must provide tracking information and you should consider insurance as we cannot be responsible for items lost, or damaged in shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.